FAQ's

Frequently Asked Questions (FAQ)

🛍️ 1. What kind of products do you sell?

LoliPopi brings you cute aesthetics products — from t-shirts and mugs to phone cases and more. Each item is designed to add a little sweetness to your everyday life!

🚚 2. How long does shipping take?

Shipping times depend on your location:

  • U.S. orders: usually arrive in 7–15 business days.

💌 3. Can I change or cancel my order after placing it?

Once an order is confirmed, it immediately begins processing — so changes or cancellations are only possible within 2 hours of placing your order.

🚫 4. Do you accept returns or exchanges?

We want you to love what you ordered! However, since all our items are made uniquely for each order, we do not accept returns or exchanges for incorrect size, color, or change of mind.
If your item arrives damaged or incorrect, please reach out to us within 7 days of receiving it, and we’ll make it right. 💖

📦 5. My order arrived damaged or incorrect — what do I do?

So sorry about that! Please send an email to [your email here] with:

  • Your order number

  • A photo of the item

  • A short description of the issue
    We’ll take care of it right away — either with a replacement or refund for that item.

📏 6. How can I choose the right size?

Each product page includes a size chart. Please check it carefully before ordering to ensure a perfect fit.

💳 7. What payment methods do you accept?

We accept major credit/debit cards and PayPal. All payments are secure and encrypted for your protection.

✨ 8. Still need help?

We’re happy to assist!
You can reach us at lolipopi@gmail.com, and we’ll get back to you as soon as possible.